Technology Operations & Innovation Center
A strategic evolution in how we manage technology at De La Salle Lipa. More than a new name—it's a new commitment to empowering our entire Lasallian community through innovative technology solutions.
Reach
Expanding access to powerful technology
Impact
Deepening technology enhancement
Sustainability
Building resilient infrastructure
Efficiency
Streamlining processes effectively
From ICTC to TOIC: Our Strategic Evolution
We are thrilled to announce a significant and strategic evolution in how we manage technology at De La Salle Lipa. The Information Communications and Technology Center (ICTC) is officially becoming the Technology Operations and Innovation Center (TOIC).
DCampus Era
Our digital transformation journey began with DCampus, a comprehensive roadmap focused on understanding and meeting the needs of our students, staff, and parents through digital solutions. DCampus successfully improved various aspects of the school experience, from online applications to Learning Management Systems and enhanced communication channels.
ICTC Foundation
The Information Communications and Technology Center served as our technology backbone, managing infrastructure, support services, and digital initiatives that supported our growing community's needs.
TOIC Transformation
Today, we evolve into the Technology Operations and Innovation Center - a strategic advancement that positions us at the forefront of educational technology innovation while maintaining our commitment to operational excellence and community service.
Embracing RISE: Our Strategic Framework
RISE stands for Reinventing ICTC Strategies for Empowered De La Salle Lipa, embodying our commitment to digital excellence across four key pillars.
Reach
Expanding access to transformative technologies across our community, ensuring equitable access to digital resources that enhance learning, teaching, and administrative excellence.
Impact
Deepening the positive influence of technology on learning experiences, research capabilities, and daily operations, creating meaningful and measurable improvements.
Sustainability
Ensuring our digital infrastructure and initiatives remain resilient, adaptable, environmentally conscious, and financially sustainable for future challenges.
Efficiency
Streamlining processes and maximizing resource utilization, delivering faster, more reliable services that support our community's diverse needs.
Our Mission & Vision
🎯 Mission
To provide innovative, reliable, and secure technology solutions that empower the De La Salle Lipa community in their pursuit of academic excellence, service to others, and personal growth through the integration of faith, scholarship, and service.
🔮 Vision
To be the leading technology operations and innovation center in Lasallian education, fostering a digitally empowered community that transforms lives and society through excellence in technology-enhanced learning and service.
Our Core Values: SPIRIT
Service
Dedicated to serving our community with excellence, putting user needs first in everything we do.
Partnership
Fostering collaborative relationships with all stakeholders to achieve shared goals and mutual success.
Innovation
Embracing creative solutions and emerging technologies to continuously improve our services and impact.
Responsibility
Maintaining accountability in our actions, decisions, and stewardship of technology resources.
Integrity
Upholding the highest ethical standards in all our professional relationships and technology practices.
Transformation
Driving positive change and growth through technology that empowers individuals and communities.
Our Commitment to Excellence
By embracing RISE, we are poised to enhance service delivery and user experience, optimize infrastructure and operations, foster a culture of continuous improvement, drive digital transformation initiatives, and strengthen information security and IT governance.
RISE represents our commitment to a digitally empowered De La Salle Lipa, expanding access to technology while ensuring sustainability and efficiency.
Our Services
Comprehensive technology solutions designed to support and enhance every aspect of the DLSL experience
Infrastructure & Systems
Robust network infrastructure, cloud solutions, and system architecture designed for scalability, reliability, and performance. We manage the technology backbone that powers your digital experience.
- Network Infrastructure Management
- Cloud Computing Solutions
- System Architecture & Design
- Server & Database Management
- Backup & Disaster Recovery
Service Desk
Dedicated support team providing responsive, expert assistance for all technology needs. From troubleshooting to training, we're here to ensure seamless technology experiences for everyone.
- 24/7 Technical Support
- Help Desk Services
- User Training & Documentation
- Equipment Setup & Configuration
- Software Installation & Updates
Project Management
Strategic planning and execution of technology initiatives, ensuring projects are delivered on time, within budget, and aligned with institutional goals and academic excellence standards.
- Digital Transformation Planning
- System Implementation
- Process Optimization
- Vendor Management
- Quality Assurance
Governance & Cybersecurity
Comprehensive security frameworks, policy development, and risk management protecting institutional data and ensuring compliance with educational and industry standards.
- Information Security Management
- Policy Development & Compliance
- Risk Assessment & Mitigation
- Security Awareness Training
- Incident Response & Recovery
Service Excellence Standards
Our Service Commitment
We are committed to delivering exceptional technology services that align with Lasallian values of faith, service, and communion. Our service standards include:
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Responsiveness: Timely response to all service requests and inquiries
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Reliability: Consistent, dependable technology solutions and support
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User-Centric Approach: Solutions designed with user experience at the forefront
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Continuous Improvement: Regular evaluation and enhancement of our services
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Security First: Prioritizing data protection and system security in all services
Policies & Guidelines
Technology governance and policies ensuring secure, responsible, and effective use of technology resources
📋 Operational Policies
Service Request Procedures
Step-by-step process for submitting and managing technology service requests.
Service Desk Procedure
Guidelines for service desk operations, support levels, and customer interaction protocols.
Incident Management Process with SLA
Structured approach to incident response with defined service level agreements.
Equipment Disposal
Policies related to Secure and environmentally responsible disposal of all ICT equipment
PC Hardware and Other Peripherals Replacement
Policies related to PC Hardware and Other Peripherals Replacement
Printer Allocation
Policies related to facilitate the efficient, cost-effective use of printing/copying assets
Software Installation
Policies related to software installation on all computing equipment
Hardware Specifications
Standardized technical specifications for all computer and peripheral hardware procurement.
Workstation Provisioning
School's network including all workstations under the provisioning program
Internet Facing
Policies related to websites, applications, APIs, cloud services, SaaS platforms, and network services accessible from the public internet
Network and Internet Usage
Policies related to appropriate use of the school's network and internet resource
Cloud Storage and Cloud Data Retention
Policies related to storage, access, retention, and deletion of data within DLSL Google Workspace (My Drive and Shared Drive) and Microsoft OneDrive
Student Organization's Google Drive Policy
Policies related to using Google Drive by student organizations
Third Party Services
Policies related to conditions for all third-party service providers, including software vendors, hardware suppliers, consultants, and other external service providers
Backup and Recovery
Policies related to requirements for backing up and recovering critical data and systems
Business Continuity
Policies related to continuous operation of the ICTC in the event of a disruption, minimizing downtime and impact on academic and administrative activities
Project Management
Policies related to ICTC project management and establishes the standards and prerequisites needed when launching or commissioning projects
🛡️ Security Policies
Network Security
Comprehensive network security measures and protocols to protect institutional data.
Physical Security
Physical access controls and security measures for technology facilities and equipment.
SOC Policy
Security Operations Center procedures for monitoring and responding to security events.
Access Control
User access management and authorization procedures for systems and data.
Remote Access
Security requirements and procedures for remote access to institutional systems.
Identity and Access Management
Comprehensive identity lifecycle management and access governance framework.
Data Security and Retention Policies
Guidelines for data protection, classification, retention, and secure disposal.
Data Classification
Framework for categorizing and handling different types of institutional data.
⚙️ System-Specific Policies
Email Policy
Guidelines for professional email usage, security, and data retention.
ID System
Policies for institutional ID card issuance, management, and access control integration.
HRIS System-Related Policy
Human Resource Information System usage, privacy, and data management policies.
SMS Policy
Guidelines for institutional SMS services, usage, and security considerations.
Turnstile
Physical access control system policies and operational procedures.
CDAP - Computing Device Acquisition Program
Program for standardized procurement and deployment of computing devices.
Digital Citizenship
Policies related to responsible and ethical use of technology and digital resources among students, faculty, partners, and other members
AI Note-Taker
Policies related to responsible and ethical use of AI Note Taker system
Policy Updates & Communication
Policies are reviewed annually and updated as needed to reflect changes in technology, regulations, and institutional needs. All policy updates are communicated through official university channels and the TOIC website.
Connect With TOIC
Ready to experience the future of technology at DLSL? Let's collaborate to transform your digital journey
Visit Us
Technology Operations and Innovation Center
GZ BLDG.
De La Salle Lipa
1962 JP Laurel National Highway
Mataas na Lupa, Lipa City 4217
Call Us
(043) 756-5555 loc 1111
For urgent technical issues, our emergency support team is available around the clock.
Email Us
General Inquiries:
toic.office@dlsl.edu.ph
Technical Support:
toic.support@dlsl.edu.ph
Online
Website:
toic.dlsl.edu.ph
Service Portal:
Access resources and submit requests through our online portal
Use our chatbot Botnoy for quick answers to your questions.
File a ticket via our helpdesk: https://wehelp.dlsl.edu.ph/support/tickets/new for more detailed inquiries.